What is the salon’s cancellation policy?

We require 48 hours’ notice for cancellations or rescheduling. Cancellations within 48 hours and no-shows will incur a 30% fee of the booking value. Deposits are non-refundable for late cancellations or no-shows.

Do you offer consultations?

Yes, we offer complimentary consultations to assess your hair, discuss your goals and recommend a personalised plan.

You can book online anytime or call the salon during opening hours.

Can I change my appointment?

Yes, you can reschedule outside of 48 hours. Inside 48 hours, please call us directly.

Do you take deposits?

Yes. Deposits secure your appointment and are applied to your final service. Phone bookings require a card authorisation to secure the appointment.

Do you specialise in blondes?

Yes, our colourists specialise in blonding, balayage and lived-in blonde techniques.

Can I go blonde in one session?

This depends on your starting colour and hair condition. Some clients require multiple sessions for safe, healthy results.

Do you offer colour correction?

Yes. Colour correction appointments require a consultation first.

What is the difference between Nanoplasty and Chemical Straightening?

Nanoplasty smooths, reduces frizz and maintains natural movement. Chemical Straightening permanently restructures the hair for a straight, sleek finish.

How long do results last?

Nanoplasty lasts 4–5 months. Chemical Straightening is permanent, with only root retouches required.

Are these treatments safe for blonde or coloured hair?

Nanoplasty is suitable for most coloured or lightened hair. Chemical Straightening requires a consultation to ensure hair integrity.

Do I need a consultation for hair extensions?

Yes, all hair extension services require a consultation for colour matching, suitability and pricing.

Will extensions damage my hair?

No, when applied and maintained correctly, extensions will not cause damage.

How often do I need hair extension maintenance?

Maintenance is required every 6–8 weeks depending on hair growth.

Where is the salon located?

39 Gregory Street, North Ward QLD 4810.

Is parking available?

Yes, free street parking is available near the salon.

What products do you use?

We use professional brands including De Lorenzo, Evo, Schwarzkopf and Cadiveu Nanoplastia.

Contact Us

Looking for the best salon near you in Townsville? Podium Hair & Beauty is conveniently located in North Ward with easy parking and access to The Strand.

Didn’t find what you were looking for on our website or just have a question? There are lots of ways to reach us, give us a call during our business hours for the fastest response. After hours? Either send us an email or use the form below and we’ll get back to you as soon as we can.

info@podiumhairandbeauty.com.au
(07) 4724 2488

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